Customer Communication
RAVENT Customer Communication makes that possible. Send and receive messages through your customers' preferred channels, automate notifications at every stage of their journey, and create conversations that feel personal—all from a single, unified platform.
Meet Your Customers Where They Are
Your customers don't want to download another app, create another account, or learn a new platform just to communicate with your business. They want to use the messaging apps they already love—WhatsApp, SMS, Telegram, Signal—the ones they check dozens of times a day.
The Communication Challenge
Every day, your team juggles communication across too many channels. Customer questions come in via email, WhatsApp, phone calls, SMS, and more. Important updates need to go out, but reaching everyone takes forever. Conversations get lost. Customers wait too long for responses. Your team spends hours switching between platforms and manually sending the same messages over and over.
The result?
Frustrated customers, overwhelmed team members, and missed opportunities to create exceptional experiences.
How RAVENT Transforms Customer Communication
RAVENT brings all your customer conversations into one intelligent platform, letting you communicate through the channels your customers prefer while automating the repetitive work that bogs your team down.
Meet Customers on Their Favorite Apps
Your customers already have WhatsApp, SMS, Telegram, Signal, and RCS on their phones. Instead of forcing them to communicate your way, RAVENT lets them message you through whatever app they prefer.
Just natural conversations through the apps they use every day.
Just natural conversations through the apps they use every day.
No downloads
No new accounts
No friction
Two-Way Conversations, Unified in One Place
Whether messages are coming in from customers or going out from your team, everything flows through a single platform. Your team can see the full conversation history, respond from one interface, and deliver consistent service—no matter which channel the customer chose.
Inbound:
Customers reach out with questions, requests, changes, or feedback through their preferred messaging app, and your team sees it all in RAVENT.
Outbound:
Send updates, confirmations, reminders, payment links, and more directly to customers' phones through the channel they prefer.
Automated Messages at Every Step
Stop manually sending the same messages hundreds of times. RAVENT automatically sends notifications triggered by events in your order workflow—payments received, shipments dispatched, services ready, appointments confirmed, and much more.
Example automated messages:
Order confirmations the moment payment is received
Delivery updates when items are en route
Appointment reminders 24 hours before scheduled service
Payment links when invoices are ready
Satisfaction surveys after service completion
Follow-ups for abandoned carts or pending payments
Your customers stay informed without your team lifting a finger.
Reach Everyone, Instantly
Need to broadcast an important update to hundreds or thousands of customers? Send it once through RAVENT, and it reaches everyone on their preferred channel—WhatsApp for some, SMS for others, Telegram for another group—all personalized and delivered instantly.
Perfect for weather alerts, event changes, special offers, policy updates, or any time-sensitive information your customers need to know.
Perfect for weather alerts, event changes, special offers, policy updates, or any time-sensitive information your customers need to know.
Smart, Personalized Messaging
Generic mass messages feel impersonal and get ignored. RAVENT lets you personalize every communication with customer names, order details, service information, and contextual data—making every message feel like it was written specifically for them.
Even automated messages feel personal and relevant, strengthening your relationship with every interaction.
Even automated messages feel personal and relevant, strengthening your relationship with every interaction.
Privacy and Professionalism
Your team communicates with customers through RAVENT's system—not personal phone numbers. This keeps your staff's personal information private, maintains professional boundaries, and ensures all conversations are tracked and accessible for quality and training purposes.
Customers see your business number, not individual employee numbers, creating consistent, professional communication.
Customers see your business number, not individual employee numbers, creating consistent, professional communication.
Take Action Right in the Conversation
Communication isn't just about messages—it's about moving things forward. RAVENT lets you send payment links, digital passes, booking confirmations, PDF documents, images, and interactive content directly in messaging threads.
Customers can pay an invoice, download their ticket, confirm their appointment, or access their voucher without leaving the conversation.
Customers can pay an invoice, download their ticket, confirm their appointment, or access their voucher without leaving the conversation.
The Business Impact
📈
Improve Response TimesWhen
Improve Response TimesWhen
When messages from all channels flow into one platform, your team responds faster. No more channel-switching, no more missed messages, no more customers waiting hours for a reply.
😊
Elevate Customer Experience
Elevate Customer Experience
Let customers communicate the way they prefer, receive timely updates automatically, and get quick responses to questions. Happy customers become loyal customers.
Automation handles routine notifications, broadcasts reach everyone instantly, and unified messaging eliminates time wasted switching between platforms. Your team focuses on meaningful interactions, not repetitive communication tasks.
💰
Increase Conversion and Revenue
Increase Conversion and Revenue
Remove friction from the customer journey. Payment links in messages mean faster payments. Instant confirmations reduce cancellations. Personalized follow-ups drive repeat business.
📊
Maintain Complete Visibility
Maintain Complete Visibility
Every conversation is logged and accessible. Monitor customer sentiment, track response times, identify trends, and ensure quality—all from centralized communication records.
🚀
Scale Without Adding Staff
Scale Without Adding Staff
Handle 10x the customer conversations without 10x the team. Automation and efficient workflows mean your existing team can serve far more customers with the same level of care.
Ready to transform your operation?
Schedule a demo and discover how RAVENT can automate your fulfillment from start to finish
